Microsoft Customer Relationship Management System is part of Microsoft Dynamics 365. The solution improves the efficiency of your organization by optimizing business processes in sales, marketing, and service departments, enabling you to focus on building and maintaining customer relationships.

Today, by 2020, many companies and organizations have already gone far along their path of digital transformation. Far enough to focus on the real return on investment in these initiatives and transition from pilot or point solutions to scalability at the enterprise level. All of us are waiting for economic returns and are working on process reinventing, accelerating technology and changing business models for one purpose - to make more money.

The speed and reliability of corporate communications directly affects the quality of the services provided. For the operational exchange of information, employees of the geographically distributed offices of Yukon Advanced Optics Worldwide (one of the largest developers and manufacturers of observational optics) used several corporate instant messengers: Slack, Zoom, Skype. Due to the variety of services, productivity decreased, and more and more communication problems appeared. Yukon needed a single collaboration solution. However, the company wanted to increase the resiliency of corporate mail.

Dynamics 365 provides extensive analytics and data management capabilities for sales departments. Today, its cloud version boasts even more capabilities than the on-premise one. The availability of additional online services contributes to the growing popularity of cloud deployments.

A beautiful voice is a rare thing, and its owners consider it a generous gift of nature and a valuable tool. Pleasant tone and educated speech are a marvelous combo, rare luck, and a real superpower when it comes to working with people, especially in sales or public performances.

To achieve high productivity, modern employees need more than one device, and more than one application service. Some people use online services for collaboration on documents, other share files via cloud storage, and the rest use messengers to exchange documents with colleagues and partners. The variety of services reduces productivity and hinders communication.

Until recently, the primary trend in the development of industrial production has been the use of complex automation systems. Large enterprises have been implementing - and continue to implement - solutions based on powerful and distributed computing equipment.

AI does not care whether it does good or evil. It is not going to do anything out of its inherent kindness or maliciousness: there is a human behind every AI action, a human willing to make money, avenge, have fun, satisfy their curiosity, or test something for strength.

Thanks to the SAM Infrastructure Optimization project implemented by Softline, ABBYY has optimized its IT infrastructure and prepared to move to the cloud. Using Microsoft cloud services will allow you to create effective intellectual resources and create comfortable conditions.

Customer experience is a key driver and catalyst in many (if not most) digital transformation projects. User experience and user adoption play the same role in IT projects. Successful application scenarios are the key to the success of the entire project. We know how important customer experience is and what role it plays in marketing activities, so it is not surprising that many companies start the digital transformation in marketing. Its goal is to increase the number of points of digital contact between the customer and the product and to improve customer experience by aligning marketing campaigns more closely with other business processes.