Our Customer

The Client was established in 1986 to promote the broader spread of homewnership and growth of the secondary mortgage market in Malaysia. It issues corporate bonds and sukuk to finance the purchase of housing loans and receivables from financial institutions, selected corporations and the public sector. The provision of liquidity at a reasonable cost to the primary lenders of housing loans encourages further financing of houses at an affordable cost. 

The client model is well regarded by the World Bank as the most successful secondary mortgage liquidity facility. They is the largest issuer of debt instruments in the Malaysian capital market. Since incorporation in 1986, they has cumulatively issued RM301.9 billion (as at 31 December 2017) of bonds and sukuk, which includes issuances by its few wholly-owned subsidiaries.

Business Challenge 

The client previously used Exchange 2010 email hosted onsite domains within the same Exchange organization. With the current system, they are now lacking collaboration, interaction within the company. It also minimizes the efficiency and productivity of the staff. The management wishes to change this and want to have more collaboration, interaction with an increase in productivity and efficiency.

With the current set up also which is the on-premises setup, the cost of maintaining and administering the on-premises system is high due to on-premises setup. The IT division and Management reached a critical point to either upgrade Exchange Server 2010 to 2016 or alternative solution like Office 365. 

Solution

Noventiq has not just advised the client to upgrade to O365, Noventiq has also recommended them some other solutions to complement the O365 subscribed.

They have migrated from Exchange 2010 to O365. With this, they can access their work from anywhere and anytime without hindering workflow and become more efficient.

The client is also protected by O365 Advanced Threat Protection (ATP) a cloud-based email filtering service that helps protect the company from unknown malware and viruses by providing robust zero-day protection, and it also includes features to safeguard the client from harmful links in real-time. ATP has a rich reporting and URL trace capabilities that give administrators insight into the kind of attacks happening in their organization. 

Microsoft Enterprise Mobility + Security is intelligent mobility management and security platform. It helps protect, secure and it empowers their employees to work in new and flexible ways.

O365 Advanced Compliance offers additional security measures through Lockbox, which requires two levels of approval for their data to even be accessed. Their data cannot be accessible unless they get permission from a Microsoft support manager, and request permission from the designated customer contact from the client.

Outcome

• Reduced on-premises server maintenance 
• Achieved 99.9% service level agreement (SLA) for availability 
• Highly scalable environments with migration to the cloud 
• Facilitated the evaluation of hybrid technology and new features with the migration of content to the new Office 365 SharePoint tenant 
• Migrated home directories to Office 365 OneDrive, which could be accessed and updated from anywhere at any time on various platforms